The Government in your country of residence can impose taxes or import duties applicable on entry as per local laws, please understand that Art with Heart has no control over this and is not responsible for paying these fees. (Please see customs, duties and taxes below for more information)
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. Following the tracking number link will take you to the respective courier website we have shipped with and show you a timeline with and estimated date of delivery. The tracking number for your order shipped might take 24 business hours to become active on the courier website. For international orders that do not have a tracking number, contact us at firstname.lastname@example.org for more details regarding your order.
In some cases, tracking information won't be available or as up to date. This may be a result of the timing of tracking database's updates by the carrier, the complexity of an individual carrier's tracking system, or the absence of complete integration into our stores tracking systems.
Address Change Requests
Once an order has been placed, you cannot make any changes. However, address alteration may be accommodated within 24 hours of placing the order if your order has not yet been shipped out. Please send your change request to email@example.com or call +1 (416) 839 - 4102 as soon as possible.
Multiple Address Order
Currently, this option is not available. However, if you want to send the product to different addresses, you can place multiple Orders. Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Art with Heart. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible for paying charges for the reshipment.
Time to Ship
Shipping times are listed at checkout. Please add a 24 hour processing time to your listed shipping time when checking out.
For our made to order pieces please confirm production time with our team.
During sale periods it may take up to an additional 48-72 hours to send out orders.
Billing Address and Shipping Address
Your billing address is the place you get your bills from the credit card company/the address your bank has on file. Shipping address is the address where you (customer) wants to receive his/her goods.
Restocking fee: A 10% restocking fee for small to medium orders and 15% restocking fee for large orders will be charged for any packages refused** on delivery by the customer or returned.
Reshipping orders: The shipping charges for special requests such as reshipping orders may be higher than the shipping charges for your original order. In these cases, a customer service representative will let you know about your new shipping charge when your order is replaced.
Be advised that conversion and import/duty fees do not apply to your order. However, if you live outside Canada, your financial institution or country you live in may charge additional fees on top of your total as conversion or import taxes/customs fees. This is not something Art with Heart can avoid or credit you for since the fees come from your financial institution or country.
**We take great care in preparing and shipping out your package. Should the situation arise where you refuse the package and it is abandoned, please email us immediately. This will allow us the opportunity to arrive at a resolution with the carrier company. All costs associated with shipping your package, resolution fees and restocking fees will be deducted before a refund is issued.
It is best for you to let us know you no longer want the package before it is delivered. Or accept the package so we can arrange for it to be shipped back to us. This is in the best interest of both parties since it will cost less for when we issue the customer a refund.
Art with Heart delivers some packages through the following carriers. We have contact information for these carriers:
Phone: 1-800-PICK-UPS (1-800-742-5877) *includes International services originating in Canada*
2. Canada Post
Phone: 1 (866) 607-6301
Outside Canada: 1 (416) 979-3033